PS4 Can’t Connect To Playstation Network

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Check Your Network Connection

If your PS4 can’t connect to the PlayStation Network, a potential fix is to check your network connection. Make sure your router is connected correctly and that your settings are correct. If this doesn’t work, you may have a more severe issue that needs to be addressed. This article will discuss more ways to troubleshoot your PS4 connection to the Playstation Network.

Check your internet connection.


Before connecting to the PlayStation Network, your gaming console needs an active internet connection. This is necessary for the network connection to work correctly. To check your internet connection, please follow these steps:

  1. Visit [Settings] > [Network] > [Test Internet Connection] on your PS4 and run a test.
  2. If it fails, try visiting [Settings] > [Network] > [Set Up Internet Connection], then use either Wi-Fi or LAN (Ethernet) to connect the PS4 directly to your home network router by using an Ethernet cable.
  3. If using Wi-Fi, you must enter your network’s SSID (service name) and password before completing the test.
  4. Alternatively, if preferred, you can also access Setup from within an existing Wi-Fi Connection or access Setup directly whenever needed from existing wired networks by selecting Use a LAN Cable instead of the Set Up Wi-Fi Network option when prompted in step 2 above.
  5. If a successful connection is still not established after performing all of these steps, please get in touch with your internet service provider at the number provided with the user manual for more assistance regarding internet connection setup on PlayStation 4 consoles as well as troubleshooting any possible further issues with online connections on PlayStation Network services itself specific problems such as error codes encountered while attempting login and accessing certain games or content titles over the network resulting from time outs and loading problems, etc. Check your router settings.
    Your router must be configured appropriately to connect your PS4 to the PlayStation Network. This can vary depending on the router model, but here are some general steps to take when checking your router settings:
  6. Check if your router uses the most up-to-date firmware – this can be checked through the manufacturer’s website.
  7. Ensure that your router is configured for DHCP and not static IP address mode – this setting should be enabled by default for most routers.
  8. Remove any firewalls or other security measures that have been enabled on your network as these might restrict access to specific ports/protocols needed for successful PlayStation Network Connections – such as Port 80(TCP), 443(TCP), 3478(UDP) and 3479(UDP).
  9. Set up port forwarding rules on Common Ports Protocols used by Sony PlayStation systems which are: 80 (TCP), 443 (TCP), 3478 (UDP), and 3479 (UDP). You will need to reference the User Manual for your Router to apply these settings correctly – Sony provides an online guide that you can reference for more detailed information about setting up port forwarding rules for specific routers such as D-Link and Netgear models.
  10. Make sure that UPnP (Universal Plug ‘n Play) is turned on in your Router Settings – this is usually done through an Advanced tab within the Router’s setup menu.
  11. Check if any new updates available from the manufacturer’s website could improve compatibility with the PS4 console or provide increased functionality with features such as parental control settings allowing greater control over how much time children are allowed to use their gaming devices connected to a home network etc….… Restart Your PS4. If your PS4 doesn’t connect to the PlayStation Network, you can try restarting your console to see if this resolves the issue. Restarting your PS4 is a simple process that requires you to press the Power button on the console for a few seconds until it shuts down and then turn it back on again. This process should usually fix the issue and allow you to connect to the PlayStation Network. Power cycle your PS4
    If your PlayStation 4 cannot connect to the PlayStation Network, a power cycle can often solve the problem. A power cycle forces your PS4 to restart and can help resolve some of the issues that might be causing the connection issue. To power cycle your PS4:
  12. Turn off your PS4 by pressing and holding down on the console’s power button for about 7 seconds until you hear two beeps.
  13. Unplug all of the cables from your PS4, including any HDMI cables or other cords attached to it and its power cord from an electrical outlet or surge protector.
  14. After 30 seconds, plug all these connections back in and turn on your console again by pressing its power button for about one second until you hear a single beep sound.

Your console should now attempt to connect again to the PlayStation Network with all of its associated services, including multiplayer modes, downloads, updates, and more. If there is still an issue relating, try again later or look up other solutions, depending on how long this has been occurring for you, on Sony’s support website for further assistance.

Restart your router


Before restarting your PS4, it’s essential to restart your router. A router restart can solve Wi-Fi connectivity problems and Apple TV or Xbox One issues. To reboot a router:

  1. Unplug the power cord from the electrical outlet or power strip, and then wait a few seconds.
  2. Plug the power cord back into the electrical outlet or power strip, and then wait for the lights to return on the modem and router.
  3. Once both devices are powered on, check to see if this solves your PS4 connection issue before attempting to reset your console entirely. Check Your PSN Account If you are having trouble connecting to the Playstation Network on your PS4, you should check your PSN account first. It could be that your account has been suspended or locked, or your account details have changed, and you need to update them. You may also have entered the wrong login details, or your internet connection may be causing the issue. Let’s go through the steps to troubleshoot the problem. Check your PSN account status.
    Before attempting to fix the issue, log into your PlayStation Network (PSN) account and check your account status. If your PS4 cannot connect to PlayStation Network but can use other services like Netflix, you need to ensure that you have a valid PSN subscription on your account. You should also make sure that there are sufficient funds in your wallet and check any restrictions or limitations enabled on your account.

Your account may be suspended or blocked due to a past payment issue, prohibited activities, suspected fraud/hack attempts, or failure to abide by the PlayStation Network Terms of Service. You’ll need to contact Sony Customer Support for assistance in such cases.

You may also want to double-check if the status of certain PSN services has been listed as impaired or unavailable on the official support page. This page displays common issues affecting specific PSN services in different regions and time zones. You can also check out the PlayStation Service Status section in the official forums for more details about individual server maintenance activities within known time intervals.

Check if you have any pending downloads.


Before troubleshooting the “PS4 can’t connect to Playstation Network” error, checking your PSN account first is essential. While playing games is usually the primary reason people have a PSN account, if you have an active subscription of any kind, such as PlayStation Plus or PlayStation Now, you will likely have downloads pending for those services.

If that is the case for your account, try heading into your settings menu and selecting “Download Management.” Here you can check for any pending downloads related to game content updates or subscription-based services. If there are any pending downloads, leave them on and let them complete before attempting to connect again.

Once all downloads have been completed and are reflected in your system’s library, try resetting your internet connection by removing the plug from the modem or router and waiting 30 seconds before plugging it back in. This could be a simple fix that can help restore connectivity without needing to perform further troubleshooting steps.

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Check Your Firewall Settings

If you have difficulty connecting your PS4 to the Playstation Network, one of the first steps you should take is to check that your Firewall settings are correctly configured. Firewalls are designed to keep hackers out of your system, but they can also prevent your console from being able to connect to a network. It is essential to ensure that all ports required for communication with the Playstation Network are open and that all associated services are enabled. Let’s take a look at the details.

Check your firewall settings.


A firewall is a security system designed to protect your computer or network from intrusions. It blocks incoming connections marked as suspicious and controls which of your applications are allowed to access the Internet. Firewall settings can be adjusted to increase or decrease web access on a computer. Depending on how restrictive the settings are, you can find yourself unable to visit certain websites or access specific programs and applications.

Most people don’t adjust their firewall settings for a home computer. Still, you may need to do this in some cases to enable specific applications like file-sharing programs, chat clients, games, and other software products. Businesses must set up their firewalls properly, as poor configurations could lead to severe data breaches.

Checking your firewall settings is pretty straightforward and can give you peace of mind in knowing that your computer is adequately protected from threats and malware, such as virus attacks, hackers trying to gain entry into your system, and other malicious software programs. To check your firewall settings:

  1. Open the Control Panel of your computer by going into the Start Menu >> Settings >> Control Panel.
  2. Click on ‘Security Center’ (or ‘Network Security’ if you’re running an older version of Windows)
  3. Select ‘Firewall.’ Here you will be able to review all of the currently enabled services or applications with no network connection restrictions (allowing them full access) – if there are any which should not have full access, make sure that their status switches from ‘Enabled’ (orange) back down too ‘Disabled.’
  4. Then review all services/applications with restrictions applied – if any should not have such limits, make sure to switch them back up to ‘Enabled’ (green). You can also use this window to see what ports each application has open for network connections – double-check that none of these should be listed here at all, either! These simple steps will ensure that no potentially damaging internet traffic is allowed directly without any checks being done! Make sure port numbers are not blocked.
    In most cases, game consoles have both an inbound and outbound firewall. For the PS4 to connect to the Playstation Network, ensure that your router’s firewall does not block the port numbers for PS4. Your router’s manual should explain how you can adjust its settings.

You may need to do port forwarding on your router, which usually involves opening specific ports so that certain services can get through. You will typically only need to open ports UDP: 9303 to 9308 and TCP: 80, 443, and 5223 so your console can communicate with other players.

It might also be helpful to check whether your NAT type has been set up as Open or Moderate within your console’s Network Settings menu, too – this will also help ensure good connectivity with other players online.

Contact PlayStation Support

If you are having trouble connecting your Playstation 4 console to Playstation Network, it’s essential to contact Playstation Support immediately. They can help you troubleshoot the issue and help get you back up and running. Contacting Playstation Support is often the best way to identify and resolve connection issues quickly. This article will discuss the various ways to contact Playstation Support and what information you need to provide.

Visit the official PlayStation website.

If you need help with your PlayStation console, please visit the official PlayStation website for additional assistance. You can use their online support form to contact PlayStation customer service directly. If your issue is related to a hardware issue, you can use the website to create a repair ticket and send your console to one of their service centers. The site also offers an extensive library of frequently asked questions (FAQs) on all difficulties encountered with their consoles and services and other helpful information. You may find answers to many common issues here quickly and easily. Additionally, user forums allow users to ask and answer each other’s queries about their PlayStation consoles and services.

Contact PlayStation support for further assistance.


If you need assistance with a PlayStation product or service, you can contact PlayStation Support for help and advice. Whether you’re having trouble with your console, controllers, online access, game suspensions, account management, billing inquiries or other issues, our world-class customer service team is here to help.

There are several ways to contact PlayStation Support. You can reach us by phone or chat directly through our website. You can also find us on social media if we can’t provide the help you need immediately.

Depending on your issue and the support type you choose, your request may be referred to one of our specialist teams, who will respond as soon as possible. We will ask questions that allow us to understand the details of your inquiry so we can pass it on to the most suitable team for further assistance if needed.

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